We are dedicated to ensuring that your information is held securely by us. When you use our website, you may be asked to enter data about yourself, which is both personal and private. But you have the right to be secure in the knowledge that this information is held securely and this is why we have created this policy. You can learn more about how we protect your personal data and how exactly how it is used.
We use the data that you provide to fill any order that you have placed with us or it may be used if you have asked a question, which we will then answer. But the important thing to remember, is that you have control over the information that you supply: you have the right to refuse to enter into any other form of dialogue with us at any time. You are very much in control.
We have rigorous policies and procedures in place, to ensure that all the information that you have provided is held securely and safely. These policies and procedures, which also include software, means that your information cannot be accessed by anyone who is not authorised to do so. We also implement stringent staff training to ensure staff are fully aware of your rights and their responsibilities with regard to the handling, storing and accessing of personal data.
This site has been specifically designed for use by anyone who is aged 13 and above. We do not feel that the content of our site will be accessible to anyone under that age, nor would we feel it relevant for children under 13 to access the site. We consequently do not attempt to ascertain information from anyone who is younger than this and they will not be encouraged to use the site.
You can easily change any of the information that we hold about you, if there have been changes to your circumstances or there is an error contained in the information. To exercise this right, all you have to do is to email us or give us a call. When contacting us, please have the details of the change in circumstances or error to hand, or detail it in an email, so that we can be sure to change the data, thereby meaning that all information is up to date and relevant.
When using our website, we ask for specific proof of your identity. This is important, in terms of your security, so that no one else can log into your account. For this reason, it is important to ensure that you keep all your login details, as well as your password, private and held in a secure place. If you do not store these appropriately, other people who may have access to them could be able to gain access to your account.
We may collect personally identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies .
We are always on hand to help you in whatever way we can. If you have any specific queries or concerns about how we hold your data or how it is used, then please feel free to get in touch with us. We will try to help explain in more detail, or provide specific information that is relevant to your account.